Required skills

·         The need is someone who has done  L2 support and has good knowledge of Unix, Splunk, and Dynatrace.

·         Good understanding of support projects and CI/CD pipeline process.

·         Good in Unix

·         Average Database knowledge

·         Average in Java concepts

·         Good understanding of Dynatrace

Role & Responsibilities:

·         Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

·         Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.

·         Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.  E

·         Ensure products/applications being put into production are designed with internal/external customer objectives/experience in mind.  Products are well-developed using collaboration between Biz Ops Teams, operationally ready, in-tact automation is in place, and the product is fully supportable by our React (Production Support) Team. 

·         Maintain services once they are life by measuring and monitoring availability, latency, and overall system health.